The complaint was rejected as based on the proof, the casino acted by it’s terms and conditions. We currently have 2 complaints about this casino in our database. Because of these complaints, we’ve given this casino 9,216 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. We did not find CasinoJoy on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers.
Technical Support at CasinoJoy
We understand how important it is to have peace-of-mind when gaming with us, so we make sure that everyone playing at JoyCasino com can feel confident about their data remaining protected. While specific promotions may change, Casino Joy casino has a history of strong welcome bonuses and ongoing player offers. Past packages have included up to £4,000 in bonus funds and hundreds of free spins. Always check the site or a trusted affiliate like us for current deals.
- After engaging with the Complaints Team, the player provided the necessary documentation, and the casino subsequently verified his account.
- Launched under Genesis Global and now operated by Fortuna Games, Casino Joy has stayed active and evolving in the market.
- The casino’s management refused to comply with their ruling.
- The player from Germany had successfully converted €1,000 into €9,500 in real money but faced a reduction back to €1,000 by the casino, which cited it as related to the bonus.
- This was available every Tuesday for those who had deposited and played in the days prior.
Casino Joy app For The Smartphone
That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino’s win and withdrawal limits in the table below. Casino Joy is the perfect virtual getaway for members searching to experience a range of thrilling live CasinoJoy Casino casino games without ever leaving their homes!
Responsible Play at Casino Joy
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CasinoJoy. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at CasinoJoy, account problems, withdrawals, or other issues, it holds significant value for us. We would say CasinoJoy has a good customer support based on the responses we have received during our testing. In determining a casino’s Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review.
- Casino Joy is a brand-new, colour-scape of calm spreading bliss among casino players of every kind.
- A refund should be given to anyone who puts in after they have requested an exclusion.After 7 days I spoke through the live chat and said to email support again with the complaint.
- Because of these complaints, we’ve given this casino 9,216 black points in total.
- Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
- CasinoJoy will surprise you in a nice way by offering 1300+ quality and licensed slot machines for every taste.
- To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology.
Player complaints related to CasinoJoy
While casino gaming is meant to be fun, it’s important to recognise when it might be getting out of hand. That’s why the platform offers built-in tools to help players manage their habits. Casino Joy keeps things friendly, light, and user-focused, a more relaxed way to enjoy slots and table games. The player from Germany had deposited money and claimed a 200% bonus but lost it all. After using free spins, he won €200 without an active bonus, but his winnings were canceled, leaving only a credit of €100.
No signup is required to access it, and the results are for your awareness only. Discuss anything related to CasinoJoy with other players, share your opinion, or get answers to your questions. The player’s self-exclusion in a sister casino failed to affect this casino.
CasinoJoy belongs to and has estimated yearly revenues over $1,000,000. This makes it one of smaller online casinos according to our classification. Taking into account all factors in our review, CasinoJoy has scored a Safety Index of 1.8, representing a Very low value. We firmly advise players to avoid this casino and explore alternatives with a higher Safety Index. One of the few gambling sites that has everything, the choice in slots is brilliant I especially love the BTG slots particularly the Christmas Bonanza one this is great for wagering too. Free spins bonuses, The daily missions and achievements have great incentives too and also not forgetting a great selection in sports betting.
